Case studyOur own product
Empathia
A back office built around confidentiality.
Practice management for counseling studios: scheduling, client records, consent, payments and assessments, in one system designed for sensitive data.
Currently available in mainland China.
This week
- Our role
- Product strategy · Service design · Engineering · Mini-program · Operations
- Technology
- Encryption at rest · Role-based access · Booking mini-program · Online payments · Assessments
- Practice management
- Launching soon
The problem
Counseling practices often run on spreadsheets, chat apps and paper forms. Booking takes back and forth, no-shows cost hours, and some of the most sensitive information people ever share sits in tools never designed to protect it.
Our judgment
- 01
Booking clients do themselves
Clients book open hours from a mini-program on their phones, and reminders go out before every session.
- 02
Confidentiality as a constraint
Case notes and personal data are encrypted before they are stored, and access is scoped by role.
- 03
The whole session in one place
Consent signed by the client, payments with automatic reconciliation, assessments and the next appointment, together.
Results
- 6
- modules in one system, from booking to assessments.
- 0
- case notes stored unencrypted in the database.
- 1
- place for notes, payments and the next appointment.
How it is built
Booking and reminders
Clients book open hours themselves, and reminders go out before every session.
Encrypted case notes
Structured templates, fast search, and records encrypted before they are stored.
Consent, signed by clients
Informed consent is signed by the client personally, never on their behalf.
Payments and reconciliation
Online payment, automatic reconciliation and clear financial reports.
Assessments and forms
Standard psychological assessments and custom intake forms.
Counselor scheduling
Balance workloads across a team and see the whole week at once.
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